At 97kr, we genuinely believe that gambling is entertainment — and entertainment should never come at the cost of your wellbeing, your family, or your finances. This page is your complete guide to every responsible gaming tool, policy, and resource that 97kr makes available to Pakistani players. We are with you every step of the way.
Players must be 21 years of age or older to register and use 97kr. Age is verified through CNIC during KYC.
Responsible gaming is not a checkbox for 97kr — it is built into the way we operate the platform. From the moment you register your account in Karachi, Lahore, Faisalabad, or anywhere across Pakistan, the same protections apply to every single player.
We operate under an international gaming licence that requires us to maintain responsible gaming standards. These standards are not optional — they are a core condition of our licence and we take that obligation seriously. Every tool on this page is genuinely operational, genuinely accessible, and genuinely there to protect you.
We also know that problem gambling is a real issue in Pakistan, and in many cases it affects not just the person gambling but the entire family. That is why 97kr goes beyond the minimum requirements and invests in player education, proactive account monitoring, and around-the-clock support access for anyone who needs it.
97kr is internationally licensed and independently audited. All responsible gaming tools are operational and tested regularly.
Every one of these tools is available directly in your 97kr account dashboard — no need to contact support to activate them. Most take effect immediately. Here is what you have access to.
Set a maximum amount you can deposit into your 97kr account per day, per week, or per month — whichever works best for your situation. Once a limit is set, it cannot be increased for 24 hours after the request, giving you a cooling-off window before any higher limit can take effect. Decreasing a limit takes effect immediately. This is the most commonly used responsible gaming tool on 97kr and one of the most effective ways to manage your spending from the start.
A loss limit caps the total amount you are allowed to lose across all 97kr games within a defined time period — daily, weekly, or monthly. When your losses hit the limit you have set, 97kr automatically suspends further wagering for the remainder of that period. Like deposit limits, reducing a loss limit takes effect straight away, while any increase requires a 24-hour waiting period before it becomes active.
Set a maximum continuous gaming session duration — from 30 minutes up to several hours. When your session reaches the time limit you have chosen, 97kr will automatically log you out. You will also receive a notification reminder at the halfway point of your session, so you always know how long you have been playing. Time can slip away quickly during live casino sessions — this tool keeps you grounded.
Enable periodic on-screen reminders that pop up during your gameplay to show you how long you have been playing and how much you have spent or won in the current session. These reality checks are set at intervals of your choosing — every 15, 30, or 60 minutes. When the notification appears, you have the option to continue playing or to end your session immediately. It is a small interruption that makes a big difference.
If you feel like you need a short break from 97kr, a cooling-off period lets you temporarily suspend your account for a defined duration — 24 hours, 48 hours, 7 days, 30 days, or 6 weeks. During the cooling-off period, you cannot log in, place bets, or make deposits. You will also be removed from all marketing communications for the duration. Your account and balance are safe and waiting when your break is over.
Self-exclusion is the most serious responsible gaming tool available on 97kr — and it is there for players who recognise that they need a longer or indefinite break from gambling. When you self-exclude, your 97kr account is permanently closed and 97kr takes active steps to prevent you from re-registering. Self-exclusion is irreversible for a minimum period of six months. This is not a decision to take lightly, but if you need it, it is there and it works.
Self-exclusion is available in five duration options on 97kr. Each one takes effect immediately upon activation — there is no waiting period. Once activated, 97kr will also flag your account details against our new registration system, so that if you attempt to re-register using the same CNIC, email, or phone number, the new registration will be blocked automatically.
It is important to understand that self-exclusion is not just a logout — it is a formal instruction to 97kr to prevent you from gambling on our platform. We treat every self-exclusion request with the seriousness it deserves. Our support team is trained to handle self-exclusion requests with sensitivity and without pressure or persuasion to reverse the decision.
A six-month exclusion is the minimum self-exclusion period on 97kr. It cannot be lifted or reversed before the six months have elapsed, even by contacting customer support. At the end of the six-month period, your account remains closed unless you actively request reinstatement — which includes a mandatory review and cooling-off assessment.
A one-year exclusion is appropriate for players who recognise that six months may not be long enough for their circumstances. During the twelve-month period, all account access, deposits, and gameplay are permanently blocked and no marketing communications are sent.
A two-year period provides a significant extended break for players who have identified gambling as a more serious ongoing concern in their life. The same access and marketing restrictions apply as with shorter exclusion periods.
The five-year option is available for players who want a very long-term solution without committing to permanent exclusion. After five years, reinstatement requires formal review and is subject to 97kr's responsible gaming assessment process.
Permanent self-exclusion is irreversible. Once activated, the 97kr account is permanently closed and cannot be reinstated under any circumstances. This option is for players who have made the decision that online gambling is not compatible with their long-term wellbeing. 97kr fully supports and respects this decision without question.
Problem gambling can develop gradually. Many Pakistani players who develop gambling problems do not recognise the signs early enough. Here are some of the most common warning signs that gambling may have stopped being just entertainment and started becoming a problem.
If any of these warning signs sound familiar — even partially — please use one of the 97kr responsible gaming tools described on this page, or reach out to our support team. There is absolutely no shame in asking for help. Our team in Karachi-time support hours is trained to listen without judgment and to help you find the right path forward.
Placing increasingly larger bets to try to win back money you have already lost — commonly known as "chasing" — is one of the clearest indicators of problem gambling. Losses are a normal part of gambling; placing bigger bets to recover them is not.
Using funds set aside for household expenses, rent, utility bills, or family obligations to place bets is a serious warning sign. Entertainment spending should never compromise essential financial commitments.
Concealing how much you gamble, how often you play, or how much you have spent from your spouse, parents, or close family members suggests that you already know your gambling behaviour has crossed a line you are not comfortable with.
If you have tried to reduce how much you gamble or stop entirely and found yourself unable to do so — or if you feel restless, irritable, or anxious when not gambling — these are recognised symptoms of gambling dependency that warrant professional support.
Using gambling as an escape from anxiety, depression, family pressure, or work stress is a pattern that often intensifies over time. Gambling may temporarily distract from problems but it does not resolve them — and can introduce new financial ones.
Borrowing money from friends, family members, or financial institutions specifically to fund gambling — or to pay off gambling-related debts — is a significant warning sign that requires immediate attention and intervention.
Answer honestly — this is just for you. If you answer "yes" to two or more of these questions, we strongly encourage you to speak with 97kr support or use one of the responsible gaming tools available in your account.
If two or more of these questions apply to you, please contact the 97kr support team via live chat or use the self-exclusion tool in your account dashboard. Our team is available 24/7, all year round.
Access to 97kr's gaming services is strictly limited to individuals who are 21 years of age or older. This is not just a checkbox on a registration form — it is enforced through mandatory CNIC verification as part of our KYC process, which every player must complete before any withdrawal request can be processed.
97kr takes underage gambling extremely seriously. Any account identified as belonging to a person under 21 years of age is immediately and permanently suspended. All funds deposited by an underage player are returned to the originating payment account — whether JazzCash, EasyPaisa, or a bank account — and the relevant authorities are notified where required by our licensing obligations.
If you are a parent or guardian in Islamabad, Lahore, or anywhere else in Pakistan and you believe your child has accessed 97kr using false age information, contact our support team immediately via live chat. We will investigate and take action as a matter of priority.
If you are concerned about your own gambling or the gambling of someone close to you, these resources are here to help. Seeking help is a sign of strength — not weakness.
Our support team is available 24 hours a day, 7 days a week via live chat on the 97kr platform. If you want to activate any responsible gaming tool, discuss concerns about your account, or simply talk to someone, our team is trained to listen and help without judgment. You can also reach us by email at [email protected] — plain text, not a link.
Gambler's Anonymous is an international fellowship of men and women who share their experience, strength, and hope with each other to recover from a gambling problem. Meetings and resources are available for Pakistani players seeking peer-support in their journey towards recovery. Contact details are available through the international GA network.
Sometimes the most powerful first step is simply telling someone close to you — a spouse, a sibling, a trusted friend — that you are struggling. You do not need to solve everything at once. Opening up to a trusted person in your life breaks the isolation that often accompanies problem gambling and is a meaningful step towards getting the help you need.
If you have read this page and feel that you need to take action right now, the fastest thing you can do is log in to your 97kr account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion period and confirm. The exclusion takes effect immediately — no waiting, no delay, no second chances needed.
JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank all have procedures to help customers block gambling transactions. If you want to prevent yourself from funding any online gambling account — not just 97kr — contact your bank or mobile wallet provider and ask about transaction blocking for gambling merchants. This creates a second layer of protection beyond 97kr's own tools.
For persistent gambling problems, professional counselling from a qualified mental health practitioner — particularly one familiar with addiction — is the most effective long-term solution. If you are in Karachi, Lahore, Islamabad, or another major city, qualified counsellors and addiction specialists are available. Your GP or local mental health service can refer you to the right person.
97kr operates under an international gaming licence that mandates responsible gaming standards. As part of our licence conditions, we are required to provide and maintain functional responsible gaming tools, conduct age verification for all players, train our support staff in responsible gaming practices, report problem gambling indicators to our licensing authority where required, and undergo independent audits of our responsible gaming procedures. These obligations are not optional — they are a binding condition of our right to operate. We take that responsibility seriously, not because we have to, but because we believe it is the right way to run an online gaming platform serving Pakistani players.
Internationally Licensed
Independently Audited
Responsible Gaming Certified
If you are concerned about your gambling or need to activate a responsible gaming tool on your 97kr account, our support team is here to help — no judgment, just support. Live chat is available around the clock.
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